FAQ

General Questions About Online Counseling

To find answers to initial questions about our online counseling services, please visit our FAQ section.
 

Yes, data protection is guaranteed, see here. Your data is collected, processed, and used according to our privacy guidelines and deleted after the legally required period. You can request information about your stored data at any time.

The online counseling is organized and conducted by counselors from the ZBS. The person you connect with in the chat will introduce themselves and share their name.

General counseling for orientation is possible via chat. For more extensive counseling and support, an in-person visit to the ZBS is necessary. Further online counseling may follow if needed.

Households with more than one person can contact the Kiel Office „Wohnen und Grundsicherung“. The Office for Housing and Basic Security also advises and supports individuals if housing loss is threatening and might still be prevented